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Privacy Policy

Privacy of personal information is an important principle to us. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide. We also try to be open and transparent as to how we handle personal information. This document describes our privacy policies.

No personal information will be communicated, directly or indirectly, to a third party without your informed and written consent. Click here to view more details on the use and disclosure of your personal information.

We understand the importance of protecting personal information. For that reason, we have taken a number of steps. Click here to view more information on how we protect your personal information.

We need to retain personal information for some time to ensure that we can answer any questions you might have about the services provided and for our own accountability to external regulatory bodies. However, we do not want to keep personal information too long in order to protect your privacy. Click here to view more information on our retention policy.

What is Personal Information?

Personal information refers to information about an identifiable individual and includes information that relates to an individual’s personal characteristics (e.g., name, date of birth, home address and telephone number), their health (e.g., presenting problem, health history, health services received by the individual, social situation) or their activities and views (e.g., opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is not the same as business information (e.g., an individual’s business address and telephone number), which is not protected by privacy legislation.

We use a number of consultants and agencies that may, in the course of their duties, have limited access to the personal information we hold. These consultants and agencies include bookkeepers and accountants, lawyers, office maintenance, cleaners, computer consultants, credit card companies, financial institutions, marketing personnel and website managers. We restrict their access to any personal information we hold as much as reasonably possible. We also have a confidentiality agreement with them.