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Clinical Program Manager

At Dalton Associates, our mission is to provide specialized mental health and wellness services that are culturally sensitive, safe, accessible, and timely, within communities throughout Ontario. Our service approach to individuals, families, groups, organizations, and communities is based upon the principles of:

  • Shared care, equity in voice and choice, and representation among stakeholders;
  • Integrated approaches to care that support whole-person wellness;
  • Sustainable services;
  • Focus on resilience, empowerment, and capacity building; and,
  • Culturally safe and attuned services.

Over the past two (2) years, Dalton Associates has been focused on developing unique mental health programming for First Responders and First Responder organizations. Our customized First Responder-specific mental health and wellness programming set us apart from Employee and Family Assistance Programs and other mental health programs; they are client-focused, include concierge-like case management support, and access to a myriad of internal and external mental health services. Our focus is supporting our First Responder clients towards their wellness goals with customized and integrated care, support service navigation, and ongoing touchpoints with our clients.

Role Description:

As part of our First Responder Mental Health Programming, Dalton Associates is seeking a Masters-level Clinical Program Manager for our First Responder Program Care Management Team. Utilizing well-developed clinical knowledge and skills, and strong client-centered case management experience, the Clinical Program Manager will ensure that the individuals who access our First Responder program(s) for mental health and wellness services receive exceptional service.

Responsibilities:

The Clinical Program Manager will hold a leadership position within the First Responder Mental Health Program Division of Dalton Associates. This includes, though is not limited to, the following responsibilities:

  • Maintain administrative and clinical oversight of the Care Management team, consisting of Bachelor of Masters-level case management personnel, ensuring their understanding of and adherence to all policies and procedures within the program to ensure exceptional support for our clients;
  • Provide timely clinical, program, or administrative troubleshooting/responses for any questions, challenges or issues that arise from the Care Management team (e.g., administrative or clinical questions, process/workflow inquiries, complex client needs, client complaints, etc.);
  • Provide regular opportunities for the Care Management team to learn, grow and provide service excellence to their clients, including (but not limited to) the facilitation of: Weekly individual clinical supervision/case conceptualization meetings with each Care Manager; Weekly group supervision meetings with the Care Management team; Monthly clinical debrief meetings with the Care Management team; Ad hoc clinical debriefings for the team when serious occurrences/critical incidences arise; and, Monthly clinical, administrative and program training opportunities for the Care Managers.
  • Determine the training and professional development needs of the Care Management team and make recommendations to the Dalton Associates’ Senior Leadership Team. Support the coordination of this training, including (but not limited to), researching workshops or speakers/teachers, and coordinating the logistics of the training;
  • Support the Care Managers in ensuring clients have streamlined, seamless access to therapy, residential treatment programs, intensive outpatient treatment programs, peer support, psychological and psychiatric assessment services, etc.;
  • Gain a strong understanding of the Standard Operating Procedures of the program, and determine where the program’s policies, procedures, and protocols may require updates or adjustments to ensure best practices are being adhered to by the Care Management team;
  • Support client referral processes (e.g., to psychiatry, psychology, inpatient/outpatient treatment programs);
  • Understand the WSIB and Long-Term Disability processes to support the Care Management Team and program clients navigate the required services, being mindful of the nuances of these services;
  • Monitor and track client intakes into the program to ensure every client is provided with a high level of care navigation support from the team, and are getting to the mental health support services required for their specific needs;
  • Review individual client plans of care with the Care Managers to ensure appropriate case conceptualization and adherence to the related protocols;
  • Participate in the Clinical Leadership Team Meetings, which take place once per month and involve the lead clinicians for the Encompas program (including psychologists, psychiatry, physicians, and social workers);
  • Participate in the Clinical Consultation Meetings once every other month, which are opportunities for the program’s roster of clinicians to receive peer and psychological consultation support with regards to their clients;
  • Work with the Care Management and administrative teams to create monthly, bi-annual and annual reports related to the program; and,
  • Develop and implement, with the Care Management Team, a client satisfaction/evaluation strategy – ensuring data is collected, analyzed, and synthesized into regular reports for the leadership team.

Qualifications:

The Clinical Program Manager will have the following qualifications:

  • A master’s degree in social work, psychology, or a related mental health field;
  • 2+ years of professional mental health support/clinical experience;
  • 2+ years of case management experience;
  • 2+ years of successful and engaging leadership experience;
  • Experience working with First Responders and/or public safety personnel, with a strong understanding of First Responder culture, as well as the strengths, challenges and needs of this population related to mental health and wellness;
  • Culturally competent, attuned, safe, empathetic, and engaging;
  • Advanced/strong time management and organizational skills;
  • Compliant in maintaining strict confidentiality with respect to clients and among colleagues;
  • Strong administrative and documentation skills;
  • High proficiency utilizing a variety of technology, including the Microsoft Office Suite of products, Adobe, Microsoft Teams, Zoom, electronic health record systems, electronic case management systems, etc.;
  • Compassionate about the well-being of others, relationship-oriented, and good natured;
  • Excellent communicator with solid written and verbal skills;
  • Confident, calm, and able to manage difficult and highly sensitive conversations;
  • Proactive, creative, resourceful, and solution-focused; able to influence change in support of client service excellence;
  • Highly collaborative and work well with a variety of work/personality styles;
  • Able to think critically with an eye for continuous improvement;
  • Able to navigate and thrive in a fast-paced, ever changing work environment; and,
  • Highly organized and excel at keeping client files and information accurate/complete.

Full-time, permanent position, with the expectation of in-office availability and remote work capability. Compensation is commensurate based on experience.

Job Types: Full-time, Permanent

Benefits:

  • Wellness program

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call

Education:

  • Master’s Degree (preferred)

Experience:

  • Case Management: 2 years (preferred)
  • Clinical (Mental Health): 2 years (preferred)
  • Program Management: 2 years (preferred)

Work remotely:

  • Temporarily due to COVID-19

Click here to apply on Indeed

Wellness Navigator/Counsellor (Weekday Day/Evening Shifts)

Setting:

At Dalton Associates, our mission is to provide specialized mental health and wellness services that are culturally sensitive, safe, accessible, and timely, within communities throughout Ontario.

Over the past several years, Dalton Associates has been honoured to develop strong partnerships with Indigenous communities and regional councils in northern Ontario to support the development of regional and community-based mental health and wellness programs that are tailored to the unique needs of the region/communities. We offer mental health and wellness-related community and program development support, as well as direct mental health services by regulated and experienced Masters-level mental health professionals committed to ensuring a culturally safe approach in their work. Our service approach, supported by our Indigenous Community Advisory Team and the First Nations Wellness framework, is based upon the principles of:

  • Shared care, equity in voice and choice, and representation among stakeholders.
  • Integrated approaches to care that support whole-person wellness.
  • Sustainable services.
  • Focus on resilience, empowerment, and capacity building.
  • Culturally safe and attuned services.

Job Description:

Dalton Associates is seeking Masters-level regulated therapists, as well as Traditional Counsellors, for the position of Wellness Navigator/Counsellor with the Nishnawbe Aski Mental Health and Addictions Support Access Program (NAN Hope). The program is developed and implemented in partnership between Dalton Associates, Keewaytinook Okimakanak eHealth Telemedicine Services (KOeTS) and Sioux Lookout First Nations Health Authority (SLFNHA) and is being delivered to community members living on and off reserve in all 49 First Nations of Nishnawbe Aski territory.

The Program will provide all NAN citizens with a central access point for mental health and addictions support services, which includes:

  • 24/7 live answer at the toll-free telephone line at 1-844-NAN-HOPE (626-4673)
  • Live web-chat and text support through the website at www.nanhope.ca
  • Streamlined navigation to existing community-based and regional support services;
  • Rapid access to confidential, telephonic counselling support; and,
  • Access to a 24/7 crisis/distress support line.

Our organization, in partnership with indigenous organizations and Regional Health Authorities in Ontario’s north, delivers NAN Hope to provide centralized intake, service navigation, and mental health supports to NAN members.

At the cornerstone of this program is our team of Wellness Navigator/Counsellors. The Wellness Navigator/Counsellors:

  • Connect with clients (members of Nishnawbe Aski Nation) via phone, email, text or chat.
  • Respond to client-related requests (such as registering for services, discussing service options, requesting information, and providing rapid response counselling, etc.).
  • Oversee the client’s case from beginning to end, including coordination of appropriate support, information management related to the case, resolving client concerns, and facilitating relationships between the client and appropriate service providers/partners.

This Wellness Navigator/Counsellor role is primarily for weekdays (8am – 4pm, or 4pm – 12am ET) and holiday shifts. The Wellness Navigator/Counsellor will work remotely.

Qualifications:

  • Minimum Master’s degree or equivalent in relevant field preferred (i.e., Psychology, Social Work, Indigenous Services, Traditional Counselling, Healing and experience in a Mental Health-related field); Registered Nurse with Mental Health specialty; Minimum of a 2-year relevant college diploma or equivalent academic and professional experience preferred (i.e., Social Service Work, Health-related field, Healthcare Administration, etc.)
  • Professional experience in Psychology, Counselling, Social Work/Social Services, Health, Healthcare Administration an asset
  • Crisis/distress/de-escalation training and experience
  • Detail oriented
  • Excellent organizational and time management skills
  • Excellent verbal, written and interpersonal communication skills
  • Exceptional client service skills
  • Ability to effectively and efficiently problem solve and multi-task
  • Able to work independently and as part of a team
  • Demonstrated high computer proficiency, including MS Office (Word, Excel, Outlook, and PowerPoint)

Key Responsibilities:

  • Partner with other Wellness Navigator Counsellors to deliver exceptional client service;
  • Act as a liaison between clients, their treatment team, and other health agencies;
  • Build relationships and trust with the clients to ensure that clients are receiving proper care and treatment in the services they require, and must maintain confidentiality at times;
  • Perform client Triage/intakes and assessments to determine needs;
  • Conduct brief telephonic counselling support, as appropriate;
  • Verbally reviewing consent, as well as the client’s right to privacy and limits therein; gaining the client’s verbal consent and following-up with an emailed Consent to Service Form through the electronic health record system;
  • Provide clients with brief counselling support over the phone and chat, under your own license as a counsellor;
  • Determine if additional follow-up sessions are required for the client, or if longer-term supports are required;
  • Facilitate warm transfers of callers in distress to crisis services;
  • Provide tailored support for clients throughout their lifecycle with Dalton Associates, including systems navigation, care coordination, communication, and collaboration with the client’s circle of care to ensure best outcomes for client wellness;
  • Maintain and update digital client records in accordance with practice standards;
  • Perform regular client file audits to consistently enable excellence in record management standards;
  • Other administrative duties as assigned; and,
  • Participate in regular NAN Hope program meetings, organized and facilitated by the Program Manager at Dalton Associates.

Characteristics:

  • Culturally sensitive, empathetic and engaging;
  • Compliant in maintaining strict confidentiality with respect to clients and among colleagues;
  • Compassionate about the well-being of others and good natured;
  • Excellent communicators with solid written and verbal skills;
  • Confident, calm and able to manage difficult and highly sensitive conversations;
  • Proactive, creative, resourceful and solution-focused; able to influence change in support of client service excellence;
  • Highly collaborative and work well with a variety of work/personality styles;
  • Able to think critically with an eye for continuous improvement;
  • Able to navigate and strive in a fast-paced, ever changing work environment; and,
  • Highly organized and excel at keeping client files and information accurate/complete.

Part-time hours: 14-21 per week

Job Types: Part-time, Contract, Permanent

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift

Education:

  • Master’s Degree (preferred)

Work remotely:

  • Yes

Click here to apply on Indeed

Fly-In Counsellor, Indigenous Services

FLY IN THERAPIST / COUNSELLOR JOB DESCRIPTION

At Dalton Associates, our mission is to provide specialized mental health and wellness services that are culturally sensitive, safe, accessible, and timely, within Indigenous communities throughout Ontario.

To deliver on our mission, we strive to foster a work environment built on open communication, cooperation and mutual respect between clients, clinical professionals, our partners, and our head-office staff. Team effectiveness is paramount in allowing us to work efficiently, provide timely solutions for our clients, and adapt to on-going shifts in the mental health and wellness space to ensure we stay effective in all that we do.

Over the past several years, Dalton Associates has been honoured to develop strong partnerships with Indigenous communities and regional councils in Northern Ontario to support the development of regional and community-based mental health and wellness programs that are tailored to the unique needs of the region/communities. We use a team approach that assigns consistent, Masters-level registered mental health providers per community, who have cultural expertise and training. Our service approach, supported by our Indigenous Community Advisory Team and the First Nations Wellness Continuum Framework, is based upon the principles of:

  • Shared care, equity in voice and choice, and representation among stakeholders * Integrated approaches to care that support whole-person wellness
  • Sustainable services
  • Focus on resilience, empowerment, and capacity building
  • Culturally safe and attuned services

Dalton Associates is seeking Masters-level regulated Indigenous therapists, familiar with Northern Ontario and Nishnawbe Aski Nation region communities, for the position of Counsellor. The Counsellor will provide in person therapeutic services for people in Mushkegowuk region communities. Utilizing a person-centered approach to therapy/counselling, Counsellors are able to support individuals (children, youth and adults), couples and families experiencing a wide range of bio-psycho-social challenges.

Clinical Practice:

Counsellors should have experience and skill in a variety of therapeutic modalities. Requested counselling/therapeutic services include, but are not limited to:

  • Cognitive Behavioural Therapy (CBT)
  • Dialectical Behavioural Therapy (DBT)
  • Cognitive Processing Therapy (CPT)
  • Trauma Therapy
  • Grief Counselling
  • Psychotherapy
  • Couples Counselling
  • Family Counselling
  • Child, Youth, and Adolescent Counselling
  • Pre and Post Intensive Treatment Support (for Post Traumatic Stress Disorder, Substance Use Disorder, and etc.)
  • Substance Use/Addiction Counselling

Service Requirements:

The Counsellor will be committed to providing services in 2-week rotations (2 weeks in community, and 2 weeks / 4 weeks off) for a period of 1 year minimum.

The Counsellor will support community members with one-to-one counselling, administrative and coordination duties, and remote travel, reporting to the Dalton Associates Coordinator. Specifics duties include:

  • Fly-in to remote community for two weeks;
  • Participate in community and program expectations of professionalism and cultural safety;
  • Review consent with clients, as well as the client’s right to privacy and limits therein;
  • Develop rapport and trust with clients through long- term communication efforts and commitment;
  • Provide clients with counselling support in- person, under your own license as a counsellor;
  • Determine if additional follow-up sessions are required for the client, or if longer-term supports are required;
  • Communicate the plan with the Mental Health Case Manager and Coordinator;
  • Document Session Notes on secure clinical platform; and,
  • Participate in team meetings, organized and facilitated by the Coordinator and/or Project Manager at Dalton Associates.

Characteristics:

  • Culturally sensitive, safe, empathetic and engaging
  • Compliant in maintaining strict confidentiality with respect to clients and among colleagues
  • Strong administrative and documentation skills;
  • Compassionate about the well-being of others and good natured
  • Excellent communicators with solid written and verbal skills
  • Confident, calm and able to manage difficult and highly sensitive conversations
  • Proactive, creative, resourceful and solution-focused; able to influence change in support of client service excellence
  • Highly collaborative and work well with a variety of work/personality styles
  • Able to think critically with an eye for continuous improvement
  • Able to navigate and thrive in a fast-paced, ever changing work environment
  • Highly organized and excel at keeping client files and information accurate/complete

Contract position, commensurate based on experience.

Contract length: 12 months

Job Types: Full-time, Part-time, Contract

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends

Education:

  • Master’s Degree (preferred)

Experience:

  • Counselling: 2 years (preferred)

Willingness to travel:

  • 50% (required)

Work remotely:

  • No

COVID-19 precaution(s):

  • Remote interview process
  • Virtual meetings

Click here to apply on Indeed

Wellness Navigator/Counsellor (Weekend/Weekday Evening Shifts)

Setting:

At Dalton Associates, our mission is to provide specialized mental health and wellness services that are culturally sensitive, safe, accessible, and timely, within communities throughout Ontario.

Over the past several years, Dalton Associates has been honoured to develop strong partnerships with Indigenous communities and regional councils in northern Ontario to support the development of regional and community-based mental health and wellness programs that are tailored to the unique needs of the region/communities. We offer mental health and wellness-related community and program development support, as well as direct mental health services by regulated and experienced Masters-level mental health professionals committed to ensuring a culturally safe approach in their work. Our service approach, supported by our Indigenous Community Advisory Team and the First Nations Wellness framework, is based upon the principles of:

  • Shared care, equity in voice and choice, and representation among stakeholders.
  • Integrated approaches to care that support whole-person wellness.
  • Sustainable services.
  • Focus on resilience, empowerment, and capacity building.
  • Culturally safe and attuned services.

Job Description:

Dalton Associates is seeking Masters-level regulated therapists, as well as Traditional Counsellors, for the position of Wellness Navigator/Counsellor with the Nishnawbe Aski Mental Health and Addictions Support Access Program (NAN Hope). The program is developed and implemented in partnership between Dalton Associates, Keewaytinook Okimakanak eHealth Telemedicine Services (KOeTS) and Sioux Lookout First Nations Health Authority (SLFNHA) and is being delivered to community members living on and off reserve in all 49 First Nations of Nishnawbe Aski territory.

The Program will provide all NAN citizens with a central access point for mental health and addictions support services, which includes:

  • 24/7 live answer at the toll-free telephone line at 1-844-NAN-HOPE (626-4673)
  • Live web-chat and text support through the website at www.nanhope.ca
  • Streamlined navigation to existing community-based and regional support services;
  • Rapid access to confidential, telephonic counselling support; and,
  • Access to a 24/7 crisis/distress support line.

Our organization, in partnership with indigenous organizations and Regional Health Authorities in Ontario’s north, delivers NAN Hope to provide centralized intake, service navigation, and mental health supports to NAN members.

At the cornerstone of this program is our team of Wellness Navigator/Counsellors. The Wellness Navigator/Counsellors:

  • Connect with clients (members of Nishnawbe Aski Nation) via phone, email, text or chat.
  • Respond to client-related requests (such as registering for services, discussing service options, requesting information, and providing rapid response counselling, etc.).
  • Oversee the client’s case from beginning to end, including coordination of appropriate support, information management related to the case, resolving client concerns, and facilitating relationships between the client and appropriate service providers/partners.

This Wellness Navigator Counsellor role is primarily for weekend (8am – 4pm, or 4pm – 12am ET) and holiday shifts, with occasional weekday evening shifts (4pm – 12am ET). The Wellness Navigator Counsellor will work remotely.

Qualifications:

  • Minimum Master’s degree or equivalent in relevant field preferred (i.e., Psychology, Social Work, Indigenous Services, Traditional Counselling, Healing and experience in a Mental Health-related field); Registered Nurse with Mental Health specialty; Minimum of a 2-year relevant college diploma or equivalent academic and professional experience preferred (i.e., Social Service Work, Health-related field, Healthcare Administration, etc.)
  • Professional experience in Psychology, Counselling, Social Work/Social Services, Health, Healthcare Administration an asset
  • Crisis/distress/de-escalation training and experience
  • Detail oriented
  • Excellent organizational and time management skills
  • Excellent verbal, written and interpersonal communication skills
  • Exceptional client service skills
  • Ability to effectively and efficiently problem solve and multi-task
  • Able to work independently and as part of a team
  • Demonstrated high computer proficiency, including MS Office (Word, Excel, Outlook, and PowerPoint)

Key Responsibilities:

  • Partner with other Wellness Navigator Counsellors to deliver exceptional client service;
  • Act as a liaison between clients, their treatment team, and other health agencies;
  • Build relationships and trust with the clients to ensure that clients are receiving proper care and treatment in the services they require, and must maintain confidentiality at times;
  • Perform client Triage/intakes and assessments to determine needs;
  • Conduct brief telephonic counselling support, as appropriate;
  • Verbally reviewing consent, as well as the client’s right to privacy and limits therein; gaining the client’s verbal consent and following-up with an emailed Consent to Service Form through the electronic health record system;
  • Provide clients with brief counselling support over the phone and chat, under your own license as a counsellor;
  • Determine if additional follow-up sessions are required for the client, or if longer-term supports are required;
  • Facilitate warm transfers of callers in distress to crisis services;
  • Provide tailored support for clients throughout their lifecycle with Dalton Associates, including systems navigation, care coordination, communication, and collaboration with the client’s circle of care to ensure best outcomes for client wellness;
  • Maintain and update digital client records in accordance with practice standards;
  • Perform regular client file audits to consistently enable excellence in record management standards;
  • Other administrative duties as assigned; and,
  • Participate in regular NAN Hope program meetings, organized and facilitated by the Program Manager at Dalton Associates.

Characteristics:

  • Culturally sensitive, empathetic and engaging;
  • Compliant in maintaining strict confidentiality with respect to clients and among colleagues;
  • Compassionate about the well-being of others and good natured;
  • Excellent communicators with solid written and verbal skills;
  • Confident, calm and able to manage difficult and highly sensitive conversations;
  • Proactive, creative, resourceful and solution-focused; able to influence change in support of client service excellence;
  • Highly collaborative and work well with a variety of work/personality styles;
  • Able to think critically with an eye for continuous improvement;
  • Able to navigate and strive in a fast-paced, ever changing work environment; and,
  • Highly organized and excel at keeping client files and information accurate/complete.

Job Types: Part-time, Contract, Permanent

Schedule:

  • 8 hour shift
  • Night shift
  • Weekends

Education:

  • Master’s Degree (preferred)

Work remotely:

  • Yes

Click here to apply on Indeed

Become An Associate

Dalton Associates provides specialized mental health and wellness services that are culturally sensitive, safe, accessible, and timely, within communities throughout Ontario.

We are continuously expanding our network of skilled mental health practitioners, including Registered Psychologists, Registered Psychological Associates, Registered Nurses, Registered Psychotherapists, Registered Social Workers, Child and Youth Counsellors, and Occupational Therapists, to deliver services throughout the Province of Ontario.

Registered Psychologists and Registered Psychological Associates

Dalton Associates consists of 200+ mental health associates who provide counselling, clinical, rehabilitation and school psychology services to communities throughout southern and central Ontario.

We are looking for strategic partnerships with Registered Psychologists and Registered Psychological Associates with an eligible license in the Province of Ontario.

If you would like to explore this opportunity further, please contact Carl Dalton, Vice President of Dalton Associates, by faxing your resume to 519-787-0773, e-mailing carl@daltonassociates.ca, or calling 888-245-5516 ext. 126.