At Dalton Associates, our mission is to provide specialized mental health and wellness services that are culturally sensitive, safe, accessible, and timely, within communities throughout Ontario.
To deliver on our mission, we strive to foster a work environment built on open communication, cooperation and mutual respect between clients, clinical professionals, our partners, and our head-office staff. Team effectiveness is paramount in allowing us to work efficiently, provide timely solutions for our clients, and adapt to on-going shifts in the mental health and wellness space to ensure we stay effective in all that we do.
Over the past several years, Dalton Associates has been honoured to develop strong partnerships with Indigenous communities and regional councils in northern Ontario to support the development of regional and community-based mental health and wellness programs that are tailored to the unique needs of the region/communities. We use a team approach that assigns consistent, Masters-level registered mental health providers per community, who have cultural expertise and training. Our service approach, supported by our Indigenous Community Advisory Team and the First Nations Wellness framework, is based upon the principles of:
- Shared care, equity in voice and choice, and representation among stakeholders
- Integrated approaches to care that support whole-person wellness
- Sustainable services
- Focus on resilience, empowerment, and capacity building
- Culturally safe and attuned services
Our organization is launching, in partnership with indigenous organizations and Regional Health Authorities in Ontario’s north, a program that will provide centralized intake, service navigation, and mental health supports to 49 northern indigenous communities.
At the cornerstone of this program is our team of Wellness Navigators. The Wellness Navigators connect with clients (members of northern indigenous communities) via phone, email, text or chat, and respond to client-related requests (such as registering for services, discussing service options, requesting information, etc.) and oversee the client’s case from beginning to end, including coordination of appropriate support, information management related to the case, resolving client concerns and facilitating relationships between the client and appropriate service providers/partners.
This Wellness Navigator role is primarily for weekend (8am – 4pm, or 4pm – 12am ET) and holiday shifts, with occasional weekday evening shifts (4pm – 12am ET). The Wellness Navigator will work remotely.
Qualifications:
- Bachelor’s degree or equivalent in relevant field preferred (i.e., Psychology, Social Work, Indigenous Services, Traditional Counselling, Healing and experience in a Mental Health-related field); Registered Nurse with Mental Health specialty; Minimum of a 2-year relevant college diploma or equivalent academic and professional experience preferred (i.e., Social Service Work, Health-related field, Healthcare Administration, etc.)
- Professional experience in Psychology, Social Work/Social Services, Health, Healthcare Administration an asset
- Crisis/distress/de-escalation training and experience
- Detail oriented
- Excellent organizational and time management skills
- Excellent verbal, written and interpersonal communication skills
- Exceptional client service skills
- Ability to effectively and efficiently problem solve and multi-task
- Able to work independently and as part of a team
- Demonstrated high computer proficiency, including MS Office (Word, Excel, Outlook, and PowerPoint)
Key Responsibilities:
- Partner with other Wellness Navigators to deliver exceptional client service
- Act as a liaison between clients, their treatment team, and other health agencies
- Build relationships and trust with the clients to ensure that clients are receiving proper care and treatment in the services they require, and must maintain confidentiality at times.
- Perform client Triage/intakes and assessments to determine needs
- Conduct brief telephonic counselling support, as appropriate
- Facilitate warm transfers of callers in distress to crisis services or to on-call counsellors
- Provide tailored support for clients throughout their lifecycle with Dalton Associates, including systems navigation, care coordination, communication, and collaboration with the client’s circle of care to ensure best outcomes for client wellness
- Maintain and update client records in accordance with practice standards
- Perform regular client file audits to consistently enable excellence in record management standards
- Other administrative duties as assigned Characteristics:
- Culturally sensitive, empathetic and engaging
- Compliant in maintaining strict confidentiality with respect to clients and among colleagues
- Compassionate about the well-being of others and good natured
- Excellent communicators with solid written and verbal skills
- Confident, calm and able to manage difficult and highly sensitive conversations
- Proactive, creative, resourceful and solution-focused; able to influence change in support of client service excellence
- Highly collaborative and work well with a variety of work/personality styles
- Able to think critically with an eye for continuous improvement
- Able to navigate and strive in a fast-paced, ever changing work environment
- Highly organized and excel at keeping client files and information accurate/complete
Application deadline: 2020-11-06
Job Types: Part-time, Permanent
Benefits:
- Wellness program
- Work from home
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends
Experience:
- case management or service navigation: 2 years (Required)
Work remotely:
- Yes
Please apply on Indeed: https://indeedhi.re/2Tj5w2G
We appreciate your interest, however, only those applicants selected for an interview will be contacted.
Successful applicants may be required to complete a Criminal Records Check.